Water Works

As a customer of the Waterloo Water Works, you can expect the highest quality water service. The following is the information about the services we provide and the utility bill.

Application for Service
Each customer must sign an application for service. Customers who are not property owners must pay a utility deposit of $105.00 and show a picture I.D. for the service being requested. Utility deposits remain on deposit until the account is closed. At that time, the deposit is applied to the final balance due on the account and if applicable, the difference is refunded. All deposits are non-interest bearing.

Water Meter
Your water meter is a brass device that measures the amount of water flowing through the water line. The meter is usually located in the basement or utility room where the water line enters the building. Your meter is read like the odometer on a car, from left to right. The numerals with the white background are the ones recorded by the meter reader. To confirm the accuracy of your meter reading, look at your latest bill and check the reading. Compare that reading with the reading you obtain from the meter. If the reading on the water meter is not the same or slightly larger than that on the water bill, call us for a review of your billing.

If you have any questions or concerns regarding your account with us, please feel free to contact us.

Contact Information
325 Sycamore Street
Waterloo, IA 50703
Phone: (319) 232-6280
Fax: (319) 232-1962
Office Hours: Monday-Friday, 8:00am-5:00pm
After Hours: Emergencies or to call in meter readings

Mailing Address
PO Box 27
Waterloo, IA 50704